Here you'll find a full, transparent account of how we collect, use, and protect the information you provide at 18 BD. Your privacy is our highest priority.
18 BD follows six core principles to protect user privacy.
All your data is protected with 256-bit SSL encryption. From login to payment, every step of the process is completely secure.
18 BD does not sell or share your personal data with any third party. Your information is used solely to provide your service.
You can view, correct, or request deletion of your personal information at any time.
Our servers operate in compliance with international security standards and undergo regular security audits and updates.
You have full control over which cookies you accept. You can opt out of non-essential tracking cookies at any time.
For any privacy-related questions or concerns, our Bengali support team is available around the clock to help.
18 BD is Bangladesh's trusted online gaming and Sports Betting platform. We believe trust is the foundation of a great gaming experience — and that trust is built through transparency. This privacy policy explains how 18 BD handles your personal information.
By using the 18 BD website or app, you are considered to have accepted this Privacy Policy. We recommend reading it carefully before registering or getting started. If any part is unclear, our support team is here to help.
This privacy policy has been developed in accordance with international data protection laws and industry standards. 18 BD is committed to ensuring your information is used only when necessary and is never stored beyond what is required.
This policy was last updated on January 1, 2026. Users will be notified of any changes via email or platform notification.
18 BD only collects information needed to provide you with better service. Data is gathered from three main sources — what you provide directly, information collected automatically, and data received from third parties.
| Data Type | When It's Collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Identity Verification & Contact |
| Date of Birth | At Registration | Age Verification (18+) |
| Mobile Number | At Registration | Verification & Payment |
| Email Address | At Registration | Contact & Security |
| National ID / Passport | For KYC verification | Identity & Age Verification |
| Payment Information | On deposits/withdrawals | To Complete Transactions |
18 BD will never ask for your password, OTP, or card number over the phone or by email. If you ever receive such a request, it may be a fraud attempt — please contact our support team immediately.
18 BD uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent. The primary reasons for data use are outlined in detail below.
If you no longer wish to receive promotional emails or SMS from 18 BD, you can opt out at any time by contacting support or clicking the "Unsubscribe" link in any of our emails.
18 BD uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring account security | Deleted when session ends |
| Functional Cookies | Remembering language & preferences | 1 Year |
| Analytics Cookies | Traffic Analysis & Page Performance | 2 Years |
| Marketing Cookies | Showing relevant advertisements | 30 Days |
You can block or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to stop working properly.
18 BD protects your data with both technical and organizational security measures. Our systems undergo regular security audits, and any vulnerabilities identified are addressed immediately.
In the event of a security incident, 18 BD will notify affected users within 72 hours and take all necessary steps to address it.
18 BD believes every user should have full control over their own data. To that end, we provide you with the following rights.
You can request a copy of all data 18 BD holds on you at any time. Submit a request to our support team and we'll provide it within 30 days.
If any of your information is incorrect, you can request a correction. Most details can be updated directly from your profile settings.
After closing your account, you may request deletion of your personal data. Certain information may be retained for a specified period due to legal obligations.
In certain circumstances, you can request that the use of your data be restricted.
You can request a copy of your data in a common format (such as CSV or JSON) .
You may object to the use of your data for marketing purposes at any time, and it will be stopped immediately.
To exercise these rights, support@18bd.bizEmail us or reach out via live chat. We'll respond within 30 business days.
18 BD does not retain your data longer than necessary. All information is stored while your account remains active. Once an account is closed or inactive, data is handled according to the following rules.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Closure | Legal & Regulatory Obligations |
| Financial Transaction Records | 7 Years | Anti-Money Laundering Laws |
| KYC Documents | 5 Years | Identity Verification Law |
| Gaming History | 3 Years | Dispute Resolution |
| Cookie & analytics data | 2 Years | Service Improvement |
| Support communication records | 2 Years | Service Quality Assurance |
Once the retention period expires, data is permanently and securely deleted. No information is kept beyond what is necessary.
18 BD strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration and confirmed through the KYC process.
If a minor is suspected of having created an account, please immediately support@18bd.bizto notify us. We will act promptly.
18 BD may update this Privacy Policy as needed. Users will be notified of any significant changes via email or platform notification in advance.
If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to 18 BD through the channels below. Our data protection team will handle your matter with the attention it deserves.
For data-related requests, send an email from your registered address with "Privacy Request" in the subject line. This helps us respond to you faster.